Cancellation Policy

Cancellation Policy

  1. As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Bigbelly shall have a right to charge you cancellation fee of a minimum 15MYR upto the order value, with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our restaurant and delivery partners. Bigbelly shall also have right to charge you cancellation fee for the orders cancelled by Bigbelly for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to Bigbelly or its delivery partners, Bigbelly shall not charge you any cancellation fee.

  2. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

  3. We reserve the sole right to cancel your order in the following circumstance:

    1. in the event of the designated address falls outside the delivery zone offered by us;

    2. failure to contact you by phone or email at the time of confirming the order booking;

    3. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

    4. unavailability of all the items ordered by you at the time of booking the order; or

    5. unavailability of all the items ordered by you at the time of booking the order; or